Appointment policies

Booking & deposits

A deposit is required to secure your appointment. It is deducted from the cost of your treatment on the day.

Cancellations & rescheduling

Please give at least 24 hours’ notice to cancel or reschedule. Cancellations with less notice, and missed appointments, may lose their deposit.

Late arrivals

If you arrive more than 15 minutes late, we may need to shorten your treatment or reschedule so the next client isn’t kept waiting. The full price still applies.

Patch tests

A patch test is required at least 48 hours before your first lash or brow tint, lift or lamination.

Health & consultation forms

Please complete your consultation form before your first visit and tell us about any changes to your health, medication or skin, so we can treat you safely.

Refunds

Treatments can’t be refunded once performed. If you’re unhappy with a result, please contact us within 72 hours so we can make it right.